Privacy Policy
Last updated: August 2026
At Serene Thai Spa (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (and our services) and tell you about your privacy rights and how the law protects you.
1. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you, which include:
Contact Data: Such as your name, telephone number, and email address when you contact us via WhatsApp, phone, or email.
Health & Wellness Data: Information voluntarily provided regarding your physical conditions, injuries, or pregnancy status to ensure safe and tailored massage treatments.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
2. How We Collect Your Data
We use different methods to collect data from and about you including through:
Direct Interactions: You may give us your Identity and Contact Data by filling in forms, communicating with us via WhatsApp, phone calls, or direct messaging.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To respond to your inquiries and manage your manual appointment bookings via WhatsApp or phone.
To provide, maintain, and improve our traditional massage services and ensure treatments are safe for your health.
To manage our relationship with you and notify you about changes to our terms or privacy policy.
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
5. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
6. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us via:
Phone / WhatsApp: [Insert your UK phone number]
Address: 28 Mayfield Grove, Harrogate, HG1 5HB